FAQ & Help

*⁵ valid for all SET items, as they have the same safety gate

No, our door and stair gates are not weatherproof and are designed exclusively for indoor use.

The distance should be at least 80 cm to avoid damage from heat exposure.

The spacing of the bars is between 45 mm and 65 mm, depending on the product.

For all Easylock models of the 2791+, 2792+, 2793+, 4791+, 4792+, 4793+ series.

Check regularly for secure fit, condition, and function of the locks. Retighten screws regularly.

The safety gates are suitable for children up to 24 months, although this is only a guideline.

Geuther uses pollutant-free materials suitable for babies. The base is coated with a PVC film, which makes cleaning easy.

Many of our models have different height levels to adapt to the age and development of the child.

We offer matching playpen inserts and bumpers for our playpens.

Many models are equipped with carpet wheels to make them easy to move. The wheels can usually be locked. Please note that we only use carpet wheels.

Only warm water is recommended for cleaning the playpen. Avoid cleaning agents, as they are usually very aggressive and can damage the colors.

We offer various models. The "Syt" and "Filou up" models are particularly recommended. These high chairs grow with your child and can be adjusted in height and depth to always provide the best comfort and optimal support. Make sure to choose the model according to your child's age and individual needs.

For our Syt high chair, we offer a tray for eating and playing. Available in different colors to match your high chair and interior.

Geuther high chairs are generally suitable for children from about 6 months, as soon as they can sit independently. Depending on the model, they can be used up to the age of 3 to 5 years – some models even beyond that. These high chairs are designed for a maximum load of 85 kg, so they can still be used in later years. Many Geuther high chairs also offer adjustable footrests and removable trays, allowing you to adapt the high chair individually to your child's needs and growth.

Safety belts and robust construction ensure stability and safety.

Geuther bed guards are suitable for all beds with slatted frames. They are available in different sizes to fit various bed sizes.

All our bed guards are foldable. This allows you to use the bed quickly and conveniently without having to remove the guard all the time.

Our bed guards are screwed to the slatted frame. This ensures a stable and secure installation. The assembly is both easy and quick.

Our bed guard is made of PEFC-certified beech wood. All materials used are safe for children's health, so you do not have to worry about harmful substances.

We offer standard sizes such as 60x120 cm and 70x140 cm. These sizes are ideal to provide your baby with the necessary sleeping comfort and to fit into your nursery. Please note that the dimensions of the baby cots refer to the lying surface.

Some of our baby cots have a height-adjustable lying surface that can be adjusted in 2 to 3 levels. This function allows you to position the cot according to your baby's age and development so that it is comfortable and safe for you and your child.

Some of our baby cots are convertible models that can be transformed into junior beds. This way, you can use the bed beyond the first years and adapt it to your growing child's needs.

The thickness of the mattress must be chosen so that the vertical internal height (from the mattress surface to the top edge of the bed frame) is at least 200 mm in the highest position of the bed base.

If the child can sit up, kneel or pull themselves up, the crib/bassinet should no longer be used for this child.

Yes, many models such as the "Wand Wickelregal Wicki" are foldable and ideal for small spaces.

Most changing tables can hold up to 11kg or 15kg. Please always refer to the information in the assembly instructions!

We offer matching changing pads for our care products – changing tables.

The wall-mounted changing shelf Wicki must be firmly attached to the wall before use. Use the supplied mounting material for solid masonry. For drywall or aerated concrete, please use special dowels from a specialist dealer.

Some of our models have wheels. Please note that the changing unit may only be used when the wheels are locked.

Geuther uses pollutant-free materials and paints that are harmless to children. The wooden products are treated with environmentally friendly water-based paint. For allergy sufferers, models without textile elements or those with removable and washable textiles are particularly recommended.

A TÜV certification means that the product has been tested by an independent testing organization for safety and quality and meets the applicable European safety standards.

Geuther uses PEFC-certified wood from sustainable forestry for many products. In addition, environmentally friendly water-based paints are used, which are free from harmful substances.

Yes, Geuther products comply with European safety standards and, in some cases, also with US standards. However, when using them abroad, you should observe the respective local safety regulations.

For certain products, especially in the area of safety gates, Geuther offers a configuration system that allows the gates to be adapted to special requirements. Completely individual custom-made products are not part of the standard range.

Geuther continuously develops new solutions for more safety and comfort. These include, for example, improved locking systems for safety gates, extended adjustment options for growing furniture, and more sustainable materials for all product categories.

Shipping costs are calculated based on weight and destination country. You can view the exact shipping costs in the cart once you have selected the delivery country.

The delivery time depends on the destination country and product availability. For most EU countries, delivery usually takes 2–7 business days. Custom-made products or items that are not immediately available may take longer.

To return an order, please send us a message with the details of the return, the reason for the return, and the quantity of items. Please also indicate whether you would like an exchange or need advice to find the right item: [email protected]

You have the right to cancel the purchase contract within 30 days without giving any reason. The cancellation period is 30 days from the day you or a third party named by you, who is not the carrier, has taken possession of the goods.

In the case of a cancellation within 30 days, Geuther will bear the return costs only for complete, undamaged main items. For accessories, spare parts, or returns outside the 30-day period, the return costs must be borne by the customer—even in the case of justified claims.

Yes, after your order has been shipped, you will receive an email with a tracking link. You can use this link to check the current status of your delivery.

We deliver to the following countries:

• Austria
• Belgium
• Denmark
• France
• Italy
• Luxembourg
• Netherlands
• Poland
• Czech Republic

To receive a return label, please send us a message with the details of the return, the reason for the return, and the quantity of items. Please also indicate whether you would like an exchange or need advice to find the right item.

Please contact our customer service with a picture of the damage, your order or invoice number, and a description of the problem. Our customer service will help you as quickly as possible and find a satisfactory solution.

We are happy to help you. Please send us the details of your request and pictures so that we can check how we can best assist you.

Currently, we do not offer a repair or assembly service. However, our products are easy and quick to assemble. If you have any questions or need help, please contact our customer service, who will be happy to assist you.